People don’t buy products or services anymore...they buy experiences!
Customer experience (CEx) is all about the impression left when you make a purchase. Have you been blown away by the performance of a product? Or were you particularly impressed by the attention a customer support rep provided? These factors all contribute to customer experience.
When it comes to growing your business, customer experience is of the utmost importance - it creates brand loyalty and motivates customers to make a repeat purchase, recommend a friend or leave a review.
A great starting point for building a fantastic customer experience is to build a customer journey map and buyer persona, so you can understand and solve their challenges.
FUNDAMENTAL 3... Social proof is your EVIDENCE!
Think "What are you establishing yourself against?" Set this as a marker for what you'll provide the social platforms to share. Prove that you are who you say you are!
Set clearly the things that you stand for as your motif ↗️ Identify yourself!
Sunday is also your day to be doing this to start as fresh week 😌